ISO 9001: Improving customer experience, reducing costs, and increasing productivity

Quality management systems support the alignment of management objectives and incorporate all business processes into a unified quality management approach.

ISO 9001 serves to help certified welding companies with strategic-level risk management and quality analysis. In becoming certified with this standard, you benefit from having CWB Registration audit your company, whether it’s large or small, with a team customized to your product or service. With a technically knowledgeable staff with proven audit experience, you will be provided with feedback on the conformity and effectiveness of your system. The CWB Group’s certification services are centrally administered and uniformly available to all clients.

The CWB Group is fortunate to be well-versed in both ISO 9001 and W47.1, which bring to the table their own unique advantages for a business. Companies having a thorough knowledge of the W47.1 standard already benefit from having an understanding of certain aspects of ISO 9001.

Benefits of ISO 9001

ISO 9001 supports businesses because it has a broader market appeal as an international standard. Recognized in almost all countries, the standard provides organizations with the competitive edge they need to fuel ahead of the competition. Companies that implement the ISO 9001 standard will also benefit from:

• More strategic-level risk management and quality analysis.
• More integration into the direction and needs of the business.
• More alignment with the objectives of top management.
• Business processes that are incorporated into a unified quality management approach.
• Tools for continuous improvement, such as management review, internal audits, and risk management.
• Success identifying risks, preventing quality issues, and reducing waste.

Having ISO 9001 certification serves as an excellent marketing tool and builds trust amongst future suppliers. It is instrumental in enhancing customer satisfaction because it helps organizations with their quality assurance efforts and achieving common, well-defined goals.

A Process Management Standard

ISO 9001 introduces accurate root cause analysis, action plans, and frequent reviews of the effectiveness of these plans. It introduces the requirement for organizations to define risk factors and strategies on how they will be addressed. Organizations under this standard are required to assess risk management tools that enable their company to identify and deal with problems unique to their market segment, whether they be current or systemic. Quality objectives serve as an incentive to continually improve on processes and are customized to each company.

“It is important to understand that the goal of the ISO 9001 standard requires companies to consider quality performance based on business conditions and needs. Through the third-party certification audit process, organizations can ensure that the system enhances profitability and improves business performance,” said Jean-Francois Philippe, manager of CWB Registration.

To learn more about ISO 9001 and how it enhances customer satisfaction and improves welding performance, visit https://www.cwbgroup.org/iso-registration/iso-90012015-quality-management-system-registration.

Rhea Gill is communications lead at CWB Group, 8260 Parkhill Drive, Milton, Ont. L9T 5V7, 800-844-6790, rhea.gill@cwbgroup.org, www.cwbgroup.org.