Remote Accessibility Allows Quick Troubleshooting

March 21, 2011

Okuma America Corp., Charlotte, N.C., now equips all THINC®-OSP-controlled machines with the new Constant CARE remote troubleshooting and monitoring software as a standard feature. This allows the machine tool, with the push of a button, to connect via the Internet to an Okuma service professional. 

The remote connectivity allows a service engineer to diagnose and troubleshoot problems or issues with the machine, decreasing service times by providing accurate and real-time information, the company says.  This will enable certain problems to be diagnosed and fixed without the need for an on-site service call.  If the diagnosis determines that an on-site service call is required, a service engineer has advance knowledge of the problem and the necessary parts in-hand.

Machines can be connected on an “as-needed” basis or in “always-on” mode, depending on how the manufacturer chooses to operate.  When connected in “always-on” mode, machines can be monitored to provide proactive alerts and regular status alerts, improving information gathering and sharing and decision making.

Okuma machines with the THINC-OSP P200 control shipped before Jan. 1, 2010, can be upgraded with the troubleshooting software.

For more information, visit www.okuma.com.